Shipping Policy
Last Updated: September 7, 2026
Thank you for shopping with The W.A.R. Universe. This Shipping Policy explains how orders placed through thewaruniverse.com are processed, shipped, and delivered.
1. Order Processing
Orders are processed after payment has been successfully received and verified.
Processing times may vary depending on the product, order volume, product availability, holidays, special releases, and other circumstances.
Please note that processing time is separate from shipping/transit time. Once your order has been processed and transferred to the shipping carrier, delivery time will depend on the shipping method selected and the carrier.
2. Shipping Rates
Shipping charges are calculated and displayed during checkout before your order is completed.
Shipping costs may vary depending on factors such as:
Delivery destination
Package weight and dimensions
Products ordered
Shipping method selected
Applicable carrier rates
Any available shipping options and their respective costs will be shown at checkout.
3. Estimated Delivery Times
Any delivery dates or transit times displayed during checkout are estimates and are not guaranteed, unless expressly stated otherwise.
Delivery may be affected by circumstances outside our reasonable control, including carrier delays, severe weather, holidays, high shipping volumes, transportation disruptions, or other unforeseen events.
The W.A.R. Universe is not responsible for carrier delays after an order has been transferred to the shipping provider, except as otherwise required by applicable law.
4. Preorders and Crowdfunding Orders
Certain W.A.R. products may be offered as preorders or through crowdfunding campaigns.
Estimated fulfillment and shipping dates for these products will be provided on the applicable product or campaign page when available.
Because preorder and crowdfunding products may still be in production, manufacturing, printing, or fulfillment, estimated shipping dates may change.
If a significant delay occurs, we will make reasonable efforts to provide customers or campaign supporters with updated information.
5. Order Tracking
When tracking information is available, customers will receive a shipping confirmation at the email address provided during checkout.
Please allow time for the shipping carrier’s tracking system to update after receiving your tracking number.
6. Shipping Addresses
Customers are responsible for providing a complete and accurate shipping address when placing an order.
Please carefully review your shipping information before completing checkout.
If you discover an error in your shipping address, contact us as soon as possible at:
We will make reasonable efforts to assist with address changes before shipment, but we cannot guarantee that an address can be changed after an order has entered processing or has been shipped.
7. Returned or Undeliverable Packages
If an order is returned to us because of an incorrect or incomplete address, refusal of delivery, failure to retrieve a package, or another delivery issue attributable to the recipient, please contact us for assistance.
Additional shipping charges may apply if the order must be shipped again.
8. Lost, Damaged, or Missing Orders
Please inspect your order promptly upon delivery.
If your package or merchandise arrives damaged, defective, incorrect, or incomplete, contact us immediately at:
Please provide your order number, a description of the issue, and photographs of the product and shipping packaging when applicable.
For packages showing as delivered but not received, customers should first check the delivery location, household members, neighbors when appropriate, and any information provided by the shipping carrier.
If the package still cannot be located, contact us so we can review the situation and determine the appropriate next steps.
9. International Shipping
International shipping availability, when offered, will be displayed during checkout.
International customers may be responsible for customs duties, import taxes, VAT, brokerage charges, or other fees imposed by the destination country or local authorities. Unless otherwise stated at checkout, these charges are not included in the product price or shipping charge and are the customer’s responsibility.
International shipments may also experience customs-related delays outside our control.
10. Multiple Shipments
Orders containing multiple products may occasionally be shipped separately depending on product availability, fulfillment location, preorder status, or packaging requirements.
When applicable, separate tracking information may be provided for individual shipments.
11. Returns and Refunds
Shipping-related return and refund requests are also subject to our Refund & Return Policy.
Do not send merchandise back without first contacting us and receiving return authorization and instructions.
12. Contact Us
If you have questions regarding your order, shipping, tracking, or delivery, please contact:
The W.A.R. Universe
Email: support@thewaruniverse.com
Website: thewaruniverse.com
Please include your order number when contacting us about an existing purchase.