We want you to be satisfied with your purchase from W.A.R. Please review our refund and return policy carefully before placing your order.

Returns & Refund Requests

You have 5 days from the date your order is delivered to contact us and request a return or refund.

To be eligible for a return, your item must be in the same condition in which you received it. Clothing and apparel must be unworn, unused, with all original tags attached, and in its original packaging.

Items that show signs of wear, use, damage caused after delivery, or that are missing their original tags or packaging may not be eligible for a refund.

Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery. If your item arrives damaged, defective, or incorrect, contact us immediately at support@thewaruniverse.com with your order number and photos of the item so we can evaluate the issue.

Return Process

Before returning any item, you must contact us and receive approval for the return.

If your return is accepted, we will provide you with a return shipping label and instructions on how and where to send your package.

Items returned without first requesting and receiving approval for a return will not be accepted.

Returned merchandise will be inspected upon arrival. Once the return has been inspected and approved, we will notify you regarding the status of your refund.

Sale Items

All sale and discounted items are final sale and are not eligible for returns or refunds.

Refunds

If your return is approved after inspection, your refund will be issued to your original payment method. Please allow additional time for your bank or payment provider to process and post the refund to your account.

Contact Us

To request a return or refund, contact us at support@thewaruniverse.com within 5 days of your order being delivered.